Watch Out For Hidden Telecom Fees

Craig Corfield, COO of Multi IT & Telephony Solutions is a trusted expert in reviewing business telecom expenses with an eye for finding inefficiencies, errors, and opportunities for cost savings. Craig and his team have reviewed thousands of bills over the years and know how to spot the endless array of extra taxes and fees. These “gotchas” can typically add …

3CX V18 Final Release

3CX V18: Connecting Teams & Customers – Faster, Better, More Efficiently

The final version of 3CX V18 is here offering best in class audio quality, performance and reliability. With customer communication at the forefront, V18 provides an all-in-one integrated solution to communicate internally and connect with prospects – via voice, live chat or video. New 3CX Client and Desktop App With V18 we’ve improved the Web Client and made it available also as …

5G is coming

5G is coming!

5G is the next generation follow up to 4G and like all previous generations, promises to make mobile communication faster and more reliable as more and more devices go online.  Although we have not yet fully maxed out the speed limits of 4G, networks are congested and stretched thin. 5G not only increases the speed and the bandwidth, it also …

How Do Your Customers Relate To Your Auto Attendant

How Do Your Customers Relate To Your Auto Attendant?

It is said that you never get a second chance at a first impression. When your customers call your business, what is their first impression? How many buttons do they need to press to answer the question they are asking? Do they get lost in the key pad maze of voice mail prompts and computerized voices that is all to …

What your staff will need to work from home

What your staff will need to work from home

At the office, everything employees need to get work done is provided by the company. They have their PCs, standard keyboards, mice, and perhaps headsets if they do lots of calls. However, circumstances like community quarantines during viral outbreaks may force you to have staff work from their homes. Question is, what hardware and software must they have for their …

Hidden Telecom Fees

Watch Out For Hidden Telecom Fees

Multi IT & Telephony Solutions have been a trusted communications partner for over 30 years. With our many years of service in the telecommunications business we have developed a expert eye in reviewing business telecom expenses with an habbit for finding inefficiencies, errors and opportunities for cost savings. Collectively the Multi IT & Telephony Solutions team have reviewed thousands of …

4 reasons for slow mobile internet speeds

4 Reasons for Slow Mobile Internet Speeds on your Phone

Have you ever gotten frustrated with your phone because the browser took more than five minutes to load? Before you start blaming your old phone, check out these four reasons that might be the cause of sluggish internet connection. Router location One simple yet overlooked reason why your WiFi-connected phone may be experiencing internet lag is because of your router’s …

Why you need to back up your mobile devices

Why you need to back up your mobile devices

There was a time when mobile phones were used exclusively for calling and texting. Now, they can do so much more. Regardless of your level of tolerance or skill for managing documents in such a small gadget, mobile devices allow you to send and receive email, download and upload media files, store data, and even close business deals. As mobile …

group voice calling

Facebook’s group voice calling

“What’s your Facebook name?” is not a question you’re often asked when someone needs your contact details. In the first place, Facebook messaging isn’t everyone’s voice call app of choice, especially for group conversations. As of now, Skype rules that arena, especially for business communications. However, once the social media giant has put the finishing touches on its desktop-capable group …

Calling plans

Are common calling plans croaking?

Fewer and fewer people are taking phone calls for granted. That is to say, more and more of us have become discerning when it comes to ringing up our friends, family, colleagues, and customers. And the reason for this is simple: we no longer have to rely on traditional phone companies and pricey calling plans. We can now use VoIP. …