It is said that you never get a second chance at a first impression. When your customers call your business, what is their first impression? How many buttons do they need to press to answer the question they are asking? Do they get lost in the key pad maze of voice mail prompts and computerized voices that is all to …
Customer relationship management (CRM) software is essential for every marketing, sales, and customer service department. It allows you to capture your customers’ information and keep a record of their interactions with your business. If you’re new to the concept of CRM, here are some tips and tricks to help you get the most out of it. Always update customer information …
There was a time when mobile phones were used exclusively for calling and texting. Now, they can do so much more. Regardless of your level of tolerance or skill for managing documents in such a small gadget, mobile devices allow you to send and receive email, download and upload media files, store data, and even close business deals. As mobile …
“What’s your Facebook name?” is not a question you’re often asked when someone needs your contact details. In the first place, Facebook messaging isn’t everyone’s voice call app of choice, especially for group conversations. As of now, Skype rules that arena, especially for business communications. However, once the social media giant has put the finishing touches on its desktop-capable group …
Fewer and fewer people are taking phone calls for granted. That is to say, more and more of us have become discerning when it comes to ringing up our friends, family, colleagues, and customers. And the reason for this is simple: we no longer have to rely on traditional phone companies and pricey calling plans. We can now use VoIP. …
Who would have guessed that clouds could be so complex? Yet in a day and age of seemingly continuous technological advances, “cloud” computing has become one of the more intricate and interesting approaches to managing IT resources for businesses. Not to mention one of the most cost effective, flexible, and secure, thanks in part to something known as the “hybrid …
Big data is a phrase that gets thrown around a lot these days, but rarely in conjunction with SMBs. VoIP has often been touted as a way for small businesses to access enterprise-level functionalities, and better access to customer data is one of the many ways to do exactly that. Keep reading for coverage of the best ways to leverage …
OneDrive for business is Microsoft’s cloud storage and sharing solution. Similar to all leading competitors such as Dropbox, OneDrive for business offers you all the standards cloud storage capabilities with the added benefit of one of the worlds most secure data centres. With version control, sharing and collaboration capabilities it is no wonder that OneDrive for business is gaining in …
As SMBs continue their steady transition away from traditional telephony services in favor of VoIP, threats of cybercrime and fraud are more common than ever before. Risks to VoIP systems are distinctly unique from those posed to your other networks and understanding how to combat them is critical. Here are 5 VoIP Security tips for securing your organization’s internet-based communication …
As a business owner, it’s important to raise your company’s morale to be more productive. But you can’t just keep throwing office parties everyday of the year. Thanks to advancements in VoIP technologies, you can offer a better way to keep your employee’s spirits high by allowing them to work from home. This allows your employees to take a breather …
App virtualisation is a term that gets thrown around by professionals quite often. Vendors say it’s a necessity for small business owners. But for a service that claims to make your life easier, it’s ironic that small business owners are left even more confused with what app virtualisation actually is. So what exactly is it? How does it help your …
Have you been stuck using the same mouse for several years now? If you’re feeling a bit of pain in your mouse clicking hand, then it’s probably time to consider an upgrade. We don’t always pay attention to it, but a good mouse can make a big difference. The perfect mouse will let you work efficiently, be easy to wield, …