Telephony connects people to people and gets business done.
While your email may get read or your crm system may automate a lot of tasks for you. There is no denying that the very core of every business is the phone. You get immediate answers, actual interaction and most importantly improved productivity and understanding.
What is IP Telephony?
IP telephony (Internet Protocol telephony) is a term used to describe technologies that use the IP protocol to exchange voice, fax, and other forms of information, traditionally carried over the Public Switched Telephone Network (PSTN). The call travels in the form of packets, over a Local Area Network (LAN), or the Internet, avoiding PSTN tolls thereby saving you money.
Starting in the mid, to late 1990s, the Internet and the TCP/IP protocol began to drive the telephone and communications industry to change. The Internet Protocol becomes the transport for almost all data communications. Today, all communication carriers are using an IP infrastructure for a part, or for all of its voice services. Companies are already using VoIP for their internal voice communications or have plans to implement it as part of their Unified Communication solution.