How Do Your Customers Relate To Your Auto Attendant

How Do Your Customers Relate To Your Auto Attendant?

It is said that you never get a second chance at a first impression. When your customers call your business, what is their first impression? How many buttons do they need to press to answer the question they are asking? Do they get lost in the key pad maze of voice mail prompts and computerized voices that is all to …

What your staff will need to work from home

What your staff will need to work from home

At the office, everything employees need to get work done is provided by the company. They have their PCs, standard keyboards, mice, and perhaps headsets if they do lots of calls. However, circumstances like community quarantines during viral outbreaks may force you to have staff work from their homes. Question is, what hardware and software must they have for their …

Hidden Telecom Fees

Watch Out For Hidden Telecom Fees

Multi IT & Telephony Solutions have been a trusted communications partner for over 30 years. With our many years of service in the telecommunications business we have developed a expert eye in reviewing business telecom expenses with an habbit for finding inefficiencies, errors and opportunities for cost savings. Collectively the Multi IT & Telephony Solutions team have reviewed thousands of …

Calling plans

Are common calling plans croaking?

Fewer and fewer people are taking phone calls for granted. That is to say, more and more of us have become discerning when it comes to ringing up our friends, family, colleagues, and customers. And the reason for this is simple: we no longer have to rely on traditional phone companies and pricey calling plans. We can now use VoIP. …

Voip Data

How to get the most out of your VoIP data

Big data is a phrase that gets thrown around a lot these days, but rarely in conjunction with SMBs. VoIP has often been touted as a way for small businesses to access enterprise-level functionalities, and better access to customer data is one of the many ways to do exactly that. Keep reading for coverage of the best ways to leverage …

Voip work at home

VoIP empowering employees to work at home

As a business owner, it’s important to raise your company’s morale to be more productive. But you can’t just keep throwing office parties everyday of the year. Thanks to advancements in VoIP technologies, you can offer a better way to keep your employee’s spirits high by allowing them to work from home. This allows your employees to take a breather …

Unified communications

Unified Communications And Making It Work for Your Company

There’s little question that using Unified Communications (UC) has the potential to sharply raise productivity for any company. But companies have to integrate it into their businesses if they are to get the full value from it, experts say. The growing market for Unified Communications shows that companies recognize its potential: That market for Unified Communications will be worth R36.8 …

VoIP

VoIP will Take Small Business Communication and Collaboration to the Next Level

Voice over Internet Protocol (VoIP) is a set of technologies allowing multimedia communication over the Internet. VoIP has had a substantial impact on the functioning of businesses and communication. The key benefit is obvious — saving money. With no long distance or toll charges, VoIP became an instant hit after launch. Over the years, the application of VoIP has grown …

cyberthreat

Cyberthreat Affecting 950 Million Mobile Devices

Cyberthreat vulnerabilities are everywhere. Cybersecurity firm Zimperium announced in July 2015 that it had discovered a major vulnerability in Google’s Android mobile operating system. The flaw potentially allows hackers to access approximately 95% of all Android smartphones and tablets. That adds up to around 950 million mobile devices that are at risk. A Uniquely Dangerous Cyberthreat Usually, hackers need their …

Why 3CX as a Virtual PBX Over Other Hosted Solutions?

Since technology started making its way towards the cloud, a whole array of virtual products have graced the business software and solutions market. When it comes to choosing a virtual PBX for your business, and with so many vendors claiming to offer the perfect solution, it can be a daunting task just narrowing down a shortlist of possible contenders. After …

How a Mobile VoIP Client Can Benefit Businesses of All Sizes

Small, medium and large businesses may not have much in common, but one thread that currently runs through companies of all sizes is an increase in mobile working. Whether you own a start-up and are frequently meeting with venture capitalists to seek funding, or you travel the world to make sales for a large corporation, staying in touch with clients …