When the Trust Factor Starts to Erode When trust is gone, all of your doubts seem to snowball into a never-ending stream of questions and complaints: Does anyone at my MSP know how to follow up via phone or email? Isn’t this the tenth time I’ve submitted a ticket about recurring issues with OneDrive? Where is my contract? The service …
First Things First Let’s start with a quick definition of a term that sounds way too trendy to take seriously – until you dig a little deeper. If you’re like most people trying to leverage technology to grow your business and innovate, you probably get a little perturbed when something doesn’t function as intended. Have you ever had an exchange …
What changes and challenges are happening in your business? A number of factors inspire companies to analyse their IT support: office moves, sales growth, adding headcount, quality of service issues, data breaches, compliance concerns, lack of proactive guidance, or strategy. Are you getting a lot of user complaints? Working from home and using cloud applications doesn’t always work as planned. …
Not All MSP Onboardings Are Designed Equal If you’re reading this article about onboarding, you probably need someone with experience to empathize with your fears and provide clarity where there is confusion. Multi IT & Telephony Solutions have been in the managed services business for over 36 years and know exactly how you feel. Let me share a personal anecdote …
Life is always full of surprises! Twists, turns, new opportunities. in the 36+ years of IT Service in South Africa, we have launched many new exciting product and service offerings. We have expanded to new cities in South Africa and had many great clients and partners join us along the way. 2022 is starting off in the best possible way, …
Here are a few alarming findings from the Ponemon Institute that illustrate the importance of finding the right MSP: The 2020 average total cost of a data breach in Southern Africa is R80.64M. The average cost of a full data centre outage has increased by 30% since 2010. Two hundred eighty-two days is the average time to identify and contain a data …
Is Your IT A Smooth Ride in the Fastlane or Mostly Gridlock? Does the dialogue inside your head ever sound like this? Okay, why is this stupid machine updating now? Great, it’s locked up and I’ve got a Teams call in five minutes. No, it’s restarting. I’ve got zero time for this. So much for working from home and getting …
Managed IT Services PRICING The cost of Managed IT Services can vary widely. Fees range between R100.00 to R250.00 per user per month. Factors that affect cost are headcount, the size and sophistication of your IT systems, and whether you outsource some or all of the technology management functions. Your average 50-person firm can expect to pay around R5,000.00-R12,500.00 per month for fully managed …
If you have landed on this page, you have more than likely been speaking with us, and you’re close to narrowing down the options, and making a final decision. Evaluating IT services can be confusing. That’s why we’ve assembled a “greatest hits” FAQ sheet to make your job easier. What follows are answers to predictable questions we can practically answer …
Managed Services has become a fashionable term. And sometimes this label has nothing to do with technology. This article aims to provide an IT-centric definition, present the six defining traits, and explore the associated benefits, so you know how to identify and choose a genuine MSP. What are Managed IT Services? Managed Services is the proactive management of an IT …
I recently heard a buddy of mine do a presentation about his financial planning practice and was taken aback by the similarities between his ideal client profile and ours. Like a lot of boutique, fixed-fee money managers, my colleague has an asset minimum of R1,000,000 but has occasionally worked with individuals who have less. Why not? He’s a pleasant, optimistic …
Mergers and acquisitions mostly fuelled by private equity and venture capital are driving consolidation of Managed Services Providers or “MSP’s.” This is common in maturing markets as services become more standardized and owners either choose to cash out or merge with regional or national players. A lot of Johannesburg based IT providers have been sold recently which has created disruption …