IT Service Desk
About networx MULTi IT is a professional and well-established Managed IT services company that has grown organically by supporting a variety of SME businesses across many different sectors throughout Southern Africa by delivering proactive IT solutions, security and advice that enhances the way technology is used to deliver excellent business outcomes. We do this by focusing on and aligning our clients …
VoIP Support vs Vendor Technical Assistance vs System Administration
Businesses should be clear on the differences between VoIP support, vendor technical assistance, and system administration. The word “support” is subject to interpretation. That’s why we’ll illuminate and contrast related activities and service offerings frequently conflated with VoIP support activities. Support and Vendor Technical Assistance are a few degrees apart in scope. VoIP administration is a separate service since its …
The Cloud Revolution Is Here: Are You Ready to Migrate to the Cloud?
At the beginning of the COVID-19 pandemic, the demand was on: find a way to keep employees connected, safe, and productive wherever and whenever they work. Businesses had to make some quick decisions to enable their remote workforce. The first stirrings of the cloud revolution were in the air (pun intended). What is cloud computing, anyway? Why migrate to the …
Breaches, Breaches Everywhere: The Microsoft Exchange Breach
This year, Microsoft announced that on-premises Microsoft Exchange servers were exposed to serious vulnerabilities via a breach by a Chinese state-sponsored hacking group. But why? We’re going to examine this and more for you in this article. Microsoft Exchange server breach: an overview Before we can start examining the effects, we need to explain the basic elements of what happened. Who’s behind …
What is 802.1 X? How 802.1 X Authentication Works for Organizations
What is 802.1 X? The story of 802.1X authentication’s growth is like that of many new security technologies. Network administrators used to treat certain types of new security technology as too complicated for small to medium-sized businesses. These technologies were occasionally discussed but never given much thought. The reasoning was simple: “If we password protect everything, that’s good enough, right?”But …
Top 5 Benefits to Managed Network Services
Every organisation has a Local Area Network (LAN). It’s how your company connects to the network – the switches in the closet, the WiFi access points on the ceilings. Most LANs are set up without much forethought for design or with a plan for ongoing upkeep, monitoring, and maintenance. Sound familiar? Without a dependable LAN, end-user productivity is at risk. …
Cybersecurity Tips for Remote Workers
s a business leader, you were pushed into some difficult decisions during the pandemic. Sending workers home to work remotely seemed a little like baking a cake without baking soda. While the idea was a good one, your security approach may have been just a little flat. Cybersecurity for remote workers is a top concern for small to medium-sized businesses. …
Data Security Threats with a Remote Workforce
Remote workers cover many job areas, from data entry to graphics designers, HR personnel, management, and nearly every job in between. Your sales force can be remote as well, with the freedom to connect with more potential customers and a wider sales field. With each remote worker, however, comes potential cyber threats that you must include in your overall comprehensive IT strategy. What …
Beyond SolarWinds: 7 Next Steps for Business Cybersecurity
What is SolarWinds, and why is it making headlines? It was recently revealed that SolarWinds, a prominent software company, experienced a major cybersecurity breach that impacted multiple high-level targets like Microsoft and multiple U.S. government agencies. The decision to attack a company that, among other products, sells remote monitoring software was like setting a bomb: waiting until the right moment, the shrapnel hit many targets at once. Organisations around the world …
The Tantrums Before Teams: How Microsoft Teams Voice is Changing the Game
Picture, if you will, a distant time in the past that has almost been forgotten. A time before Covid-19, War or socially distancing. We’re talking about the year 2017 — the year Microsoft released Microsoft Teams, its business communication platform. And for many businesses, what was before Teams? Slack? Skype? Skype for Business? Google Hangouts? Maybe even… back-and-forth emails with the occasional …
MULTi IT Upgrades our Core Systems
We at Multi IT & Telephony Solutions believe technology is key to performance. As your trusted IT partner we make sure our technology does what it should: move your business forward and offer the world’s leading support and IT Services. With this MULTi is partnering with ConnectWise to offer a truly unified solution to bring value to our clients like …