IT Service Desk

Posted 1 year ago

Real IT, Real Telephony, Real Solutions

About networx

MULTi IT is a professional and well-established Managed IT services company that has grown organically by supporting a variety of SME businesses across many different sectors throughout Southern Africa by delivering proactive IT solutions, security and advice that enhances the way technology is used to deliver excellent business outcomes.  We do this by focusing on and aligning our clients with global best practices, proactive maintenance and excellence in service, all provided under one Managed Service Agreement. 

In the competitive IT services market, we have established a reputation for service delivery excellence and through this gained the confidence of a number of well-known Southern African businesses who place their trust in the IT services we provide.

About the role

Due to growth within our business, we are seeking a Technical Support Specialist to join our team. Our Technical Support Specialists are the face of Networx and provide level 1 and 2 technical support onsite and remote support to customers. They are fantastic communicators, enjoy building and maintaining relationships with our customers and are technically proficient. Some examples of daily activities are:

  • Troubleshooting and responding to inbound service tickets & requests.
  • Deployment and setup of new devices.
  • Creation & deletion of user accounts.
  • Monitoring network and server infrastructure.
  • Performing updates, deploying patches, and software.

What you will bring

  • Excellent problem-solving ability.
  • Excellent communication and relationship skills.
  • History of strong customer service.
  • 1-2 years experience in a technical support position.
  • A strong desire to learn new things and upskill technically.
  • Full Drivers Licence.

What we offer

  • A friendly team environment with a strong technical support network
  • A broad range of options for training and developing your IT skills
  • Opportunity to work with the IT industry’s latest technologies
  • Internal career growth for high performers and IT super-stars
  • Bonuses and incentives for upskilling
  • Workstation and company device
  • Medical (After probation period)

Apply Online